Inmate Phone Usage

PCSO Patch

Most inmates have access to telephones from the hours of 8:00 AM through 11:00 PM daily. These are collect calls only and they cannot receive any incoming calls. Telephone privileges may be suspended due to an inmate's behavior or other safety concerns in the Jail. All personal telephone calls are subject to recording and monitoring.

Messages are not taken for inmates unless it is for a verified emergency.

The Polk County Jail utilizes a third party vendor to provide telephone service for those in custody.  The name of the company is Securus.  They can be reached at 1-800-844-6591 or on the internet at: to find additional information or create an account.