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Crisis Services

Emergency Contact Numbers

Weekdays 8:00 am – 5:00 pm (excluding holidays): (503) 623-9289

After Hours Crisis Hotline: (503) 581-5535 or toll free (800) 560-5833

Mental Health Services provides a 24-hour, seven-day-a-week crisis service for Polk County that includes:

  • Telephone Triage
  • Office Visit
  • Mobile Crisis intervention
  • Pre-commitment investigation and trial visit monitoring
  • State and local hospital liaison services
  • PSRB (Psychiatric Security Review Board) Services
  • Intensive case management
  • Respite placements
  • Child and Adult threat assessment
  • Law enforcement and jail support
  • Hospital discharge and Emergency Psychiatric evaluations and Medications  


On-Site Services  

On-Site services are available Monday through Friday from 8:00 a.m. to 5:00 p.m. at 182 S.W. Academy in Dallas (Google Map) or by calling (503) 623-9289. We are open during the lunch hour. If you need to be seen by a crisis worker, you will need to arrive before 4:00 p.m.

Off-Site Services

Services include:

Emergency evaluations and crisis interventions at local hospital emergency rooms, the Polk County Jail, county schools, and throughout the community at the request of local law enforcement.

After-Hours Services

Services include:

  • Access to crisis line for initial intervention
  • Consultation
  • Face-to-face assessment
  • Off-site emergency evaluations
  • Hospital diversion services

Telephone Triage

A resident of Polk County wishing to speak with a crisis worker and/or to engage in services at Polk County Mental Health can call (503) 623-9289 and receive a telephone triage, or come into our Dallas office (182 SW Academy St), to speak with a crisis worker. Hours are Monday -- Friday 8:00 a.m. until 5:00 p.m.

Office Visit

If you decide to come into our Dallas office to meet with a crisis worker face-to-face for an initial crisis screening assessment, you will need to arrive before 4:00 p.m.